At Jsaitee, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. Please review our return and refund policy below.
1. Return Eligibility
- You may request a return within 30 days of receiving your order.
- Returns are accepted if the item is:
- Damaged upon arrival
- Defective or unusable
- Not the same as the product you ordered
2. How to Request a Return
- To start a return, please contact our customer service team at sales@jsaitee.store.
- Please provide your order number, a description of the issue, and photos if applicable.
- Our team will guide you through the return process.
3. Return Shipping
- In cases where the item is damaged, defective, or incorrect, we will cover the cost of return shipping.
- For all approved returns, instructions will be provided by our support team.
4. Restocking Fees
- We do not charge any restocking fees.
5. Refunds
- Once your return is received and inspected, we will notify you of the approval of your refund.
- Refunds will be issued to your original payment method.
- Processing time: within 5 business days after the return is approved.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
6. Non-Returnable Items
For health, safety, and quality assurance reasons, the following cannot be returned:
- Items damaged due to misuse, improper installation, or modification.
- Items returned without prior approval.
7. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact our support team:
Email: sales@jsaitee.store